Behavioural Interview Skills

Learning Objective

To learn and practice behavioural interviewing techniques and the interview process itself including relevant legislation, to minimise hiring mistakes and give managers more confidence when making critical hiring decisions.

Target Audience

Anyone conducting recruiting interviews.


Previous experience (start-up session):

Participants recall their own personal experiences, positive and negative, of the interview process both from interviewer and interviewee perspectives. The purpose is to build a menu on the whiteboard of things to work for and things to try to avoid.


We focus on verbal communication and how to manage the process of discussion, including a quick study of the fragility of the process via a couple of interactive exercises, then experiment with open questions, restatement and closed questions. We look at filters and barriers to the communications process.


We build on the whiteboard a time-line starting with a vacancy being identified, through job creation, job description and person profile, advertising, CV receipt and phone applications, phone/CV screening, selection for interview, the interview processes, ref checking, job offer and acceptance, Individual Vs Collective Agreements (Duress) and any probationary period. As we build this time-line we discuss Legislative issues, particularly HRA, ERA, Privacy, Fair Trading, and discuss EEO philosophy. We discuss best practice at each point, and the common mistakes and pitfalls.

Behavioural Interview Skills:

Featuring a Video Case Study: ‘More Than A Gut Feel’, a UK production showing the philosophy and methodology of Behavioural Interview Skills, this movie gives a practical and humorous case study giving excellent examples of BI in action, followed by a debrief and debate including group interactive creation of actual questions related to specific real-time job descriptions and person profiles. When run in-house, we practice with the Organisations actual scenarios, either using existing forms or creating new ones.


Run in-house and given sufficient time budget, we can (optionally) embark on several role–play scenarios to allow participants to experiment in a safe, small-group environment.


Length: One full day, optional 2nd day for practical simulations

Format: Interactive workshop

Maximum number of participants/facilitator: 15

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