Coaching & Mentoring

What you will learn

For today’s leaders, coaching is a constant requirement because of the need for staff development caused by the pace of change, both in technology and processes, and staff turnover. You will learn how to identify coaching needs, best practice communication skills, learner mindsets, states of competence, and some simple yet effective models on which to build your coaching sessions. You’ll examine behaviour- based coaching and cognitive coaching. You’ll also learn your own learning style and what it takes to be an effective coach. Mentoring requires similar skills but they are applied in a different way, assisting others in their thinking processes to enable them to determine their own way forward or find their own solutions.

What you will be able to do

  • Communicate more effectively when coaching and mentoring
  • Establish current levels of competence and skill-gaps
  • Build and run effective coaching sessions
  • Determine mentoring requirements
  • Set rules, expectations and outcomes
  • Run productive mentoring sessions
  • Manage a mentoring relationship

What we will cover

  • Expectation, instrumentalities, and valency (Vroom)
  • Conversation management and listening techniques
  • Determining coaching needs (gap analysis)
  • States of competence Learning styles
  • ACE model (Awareness-Choice-Execution)
  • Behaviour-based coaching
  • Cognitive coaching (Auerbach) Coaching vs. Mentoring – the difference
  • Setting mentoring rules and establishing outcomes
  • Managing the relationship

Who should attend

All levels of management and any person needing to coach others in the workplace in order to maximise individual productivity and potential.


Length: One full day

Format: Interactive workshop

Optimum number of participants/facilitator: 16

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