The People Skills of Debt Recovery

Learning Objective

Learn the People Skills associated with successful Debt Recovery.

Target Audience

Staff members, Managers and owners who are responsible for Debt Collection.


  • Attitude
  • Before Making the Call
  • Documentation
  • Communication Skills
  • Conflict Resolution
  • Stress Management

Knowing your client, what your attitude should be, what procedures and paper work should be in place before allowing credit sales. Communication skills, procedures to be used when making phone calls, how to keep good records and documents to allow your collection agency (or you) the best chance of success if you proceed to legal means, how to minimise and manage conflict, and simple stress management.

A practical video will be shown reinforcing the main points of the programme.


Length: One full day

Format: Interactive workshop

Optimum number of participants/facilitator: 15

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