Foundations for Effective Supervision Stage 2 – Maximising Others
What you will learn
Whether you’re called a team leader, supervisor or manager – if you’re looking for a course that gives you the founding tools to bring out the best in others, this course is for you. You’ll learn how to pass on your skills and knowledge to others via simple training/coaching sessions, to communicate effectively and build productive, positive and motivational workplace relationships. You’ll see that conflict is part of everyday life and work, but managed properly it can lead to growth and innovation. We’ll show you how to manage performance starting right from the planning stage including goal-setting, performance feedback, and how to use coaching to solving performance problems.
What you will be able to do
- Manage conversations deliberately
- Coach/train others on-the-job
- Build positive workplace relationships
- Resolve and manage conflict
- Motivate others/set performance goals
- Review performance/solve performance problems
What we will cover
- Effective communications/on-job coaching methods
- Workplace relationships
- Conflict resolution and management
- Applied motivational theory
- Performance planning and feedback
- Performance review
- Coaching for performance problems
Who should attend
Team leaders, supervisors, managers – anyone who is responsible for the output of others without having had any prior formal training, or those who need to update and refresh.
Length: Three full days
Format: Interactive workshop
Optimum number of participants/facilitator: 16
