Introduction to Management

What you will learn

Discover what it takes to become an effective manager in today’s business climate. This intensive course deals with people and management issues with clear guidelines given every step of the way.

What you will be able to do

  • Understand the key functions, responsibilities, tasks and competencies of management and manage your team of people with confidence
  • Learn how to get the best from your people
  • Deal with performance issues in a timely manner
  • Achieve more cohesive team work and process management
  • Increase operational effectiveness

What we will cover

  • Effective people management skills
  • Key components of management: planning, leading, organising and controlling
  • Communication skills for managers
  • How to motivate and influence staff
  • Delegating and team prioritisation
  • Decision making
  • Coaching for improved performance
  • Disciplinary procedure

Who should attend

Newly appointed Managers and those responsible for team or unit management.


Length: 2 full days

Format: Interactive workshop

Optimum number of participants/facilitator: 16

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