Managing the Sales Team – Stage One

Learning Objective

To learn and practice the skills required to create, lead & motivate a productive team of sales people, within a customer service, ‘developing the individual’ focus.

Target Audience

Senior salespeople, sales supervisors, new managers, or as a modern refresher for existing managers.


  • Communication
  • Leadership
  • Recruiting/Interviewing
  • Motivation
  • Goal-setting
  • Disciplinary/PGs

Communication refresher, listening skills, sourcing new staff, behavioural interviewing techniques, documentation, modern leadership skills, the how & why of motivation, goal-setting, disciplinary and termination procedures, avoiding personal grievances.


Length: 2 full days

Format: Interactive workshop, team role-plays

Optimum number of participants/facilitator: 15

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