Managing the Sales Team – Stage One
Learning Objective
To learn and practice the skills required to create, lead & motivate a productive team of sales people, within a customer service, ‘developing the individual’ focus.
Target Audience
Senior salespeople, sales supervisors, new managers, or as a modern refresher for existing managers.
Content
- Communication
- Leadership
- Recruiting/Interviewing
- Motivation
- Goal-setting
- Disciplinary/PGs
Communication refresher, listening skills, sourcing new staff, behavioural interviewing techniques, documentation, modern leadership skills, the how & why of motivation, goal-setting, disciplinary and termination procedures, avoiding personal grievances.
Length: 2 full days
Format: Interactive workshop, team role-plays
Optimum number of participants/facilitator: 15
