Performance Feedback & Review (Appraisals)
To be able to carry out effective formal and informal appraisal sessions that review performance & behaviour in an objective, sensible, meaningful way, that motivate and set progress goals.
All those responsible for other staff.
- Behavioural Interview Skills
Discuss goal-setting principles, refreshing motivation and communication theory already learned, balancing rules & policy against individual needs, preparing both participants in the process, looking at a sample PFM document and pre-advice note, video-based case studies focused on problem-solving approach, Win/Win approach, role-play scenarios, volunteers for vidcam role-play study.
Impact of Privacy Act, Human Rights Act, Employment Relations Act and case studies of Personal Grievances caused through inattention to (or ignorance of) these Acts. Video-based case study of Management-level Performance Feedback Meeting.
Length: 2 full days
Max. number of participants: 15