Performance Management

What you will learn

Done correctly, performance management is the process of proactively providing feedback to your employees that will help enhance the quality of your relationship with them, as well as their success in achieving identified goals.

What you will be able to do

  • Appreciate the importance and impact of measurement and feedback
  • Fully integrate performance management from the initial ‘probationary period’ through to the formal appraisal
  • Identify issues and apply solutions to common problems with performance management
  • Improve your staff management effectiveness

What we will cover

Day 1

  • What is Performance Management?
  • The psychology of performance feedback
  • Linking performance to business outcomes
  • Establishing effective performance measures
  • Writing realistic performance standards and KPI’s
  • Handling a one-on-one informal performance meeting

Day 2

  • Performance appraisal – what is it?
  • The benefits of conducting appraisals
  • Negative aspects and strategies to overcome these
  • Seven steps of the appraisal interview
  • Handing a one-on-one formal performance management meeting
  • Appraisal outcomes

Who should attend

Team Leaders, Managers, HR staff, Business Owners


Length: 2 full days

Format: Interactive workshop

Optimum number of participants/facilitator: 16

Want to find out more about this training?


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