Writing & Agreeing Key Performance Indicators

What you will learn

  • If ever there was a time to focus intently on performance, it is now.
  • How do we know for certain that our people are focused on the important stuff?

What you will be able to do

  • Create KPI’s that measure what’s important
  • Know how to link them to your Business Strategy
  • You’ll see how ‘mutually deciding on’ and ‘measuring what’s important’ are critical keys to individual, team and organisational success

What we will cover

  • KPI’s definition, purpose/benefits
  • Creating KPI’s – best practice and models
  • Victor Vroom – model of motivational effort (expectancy/valency) relating to goal achievement
  • SMART goal-setting dusted-off and revisited for KPI’s
  • Selling the benefits – getting buy-in and support from stakeholders, overcoming cynicism and objections
  • Common problems with KPI’s
  • The Performance Review – reviewing existing KPI’s for relevance and currency
  • Creating KPI’s – practical simulations

Who should attend

  • Managers
  • HR Staff
  • Small business owners with employees


Length: 1 full day

Format: Interactive workshop

Optimum number of participants/facilitator: 16

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