Writing & Agreeing Key Performance Indicators
What you will learn
- If ever there was a time to focus intently on performance, it is now.
- How do we know for certain that our people are focused on the important stuff?
What you will be able to do
- Create KPI’s that measure what’s important
- Know how to link them to your Business Strategy
- You’ll see how ‘mutually deciding on’ and ‘measuring what’s important’ are critical keys to individual, team and organisational success
What we will cover
- KPI’s definition, purpose/benefits
- Creating KPI’s – best practice and models
- Victor Vroom – model of motivational effort (expectancy/valency) relating to goal achievement
- SMART goal-setting dusted-off and revisited for KPI’s
- Selling the benefits – getting buy-in and support from stakeholders, overcoming cynicism and objections
- Common problems with KPI’s
- The Performance Review – reviewing existing KPI’s for relevance and currency
- Creating KPI’s – practical simulations
Who should attend
- Managers
- HR Staff
- Small business owners with employees
Length: 1 full day
Format: Interactive workshop
Optimum number of participants/facilitator: 16
